When you visit LexJet offices, you’ll see motivational posters on the wall, with inspirational quotes for employees. But these aren’t the typical motivational-quote posters you see in office-supply stores or in-flight magazines. These posters feature real testimonials from real LexJet customers, who routinely rave about the quality of service they receive from LexJet account specialists and customer-service representatives. The posters serve as a constant reminder that at LexJet, customer experience is job one.
This intense daily focus on customer service explains why LexJet continues to be financially strong and stable, even through periods of rapid technological change and economic uncertainty.
To learn more on how to build a LexJet-like culture in your own business, listen to an interview that was conducted Feb. 8 with LexJet co-founder Art Lambert on the VoiceAmerica Business channel. In the interview, Lambert discussed how businesses of all types and sizes can increase their sales by “Enhancing Your Customers’ Experience.”
Lambert was interviewed by Len D’Innocenzo and Jack Cullen on their program, entitled “Let’s Talk Sales to Increase Your Income.”
“Increasing sales is all about building relationships, and the relationship starts only when you focus on enhancing your customer’s experience,” says Lambert. “Without a great customer experience, there may never be a relationship to build, or an opportunity to increase your income.
On LexJet’s website, you can download or listen to the interview in one of three forms: MP3, iTunes podcast, or streaming audio.
And if you haven’t yet experienced LexJet, call us at 800-453-9538 the next time you need any equipment or supplies for large-format digital printing of your photos, art, or graphics. Our highly trained specialists can provide expert advice and personalized assistance for whatever type of large-format print project you have in mind.
Filed under: Photography Business, Uncategorized Tagged: | Art Lambert, Photography Business, sales training, VoiceAmerica
